Terms and Conditions

Last Updated: November 2024

Welcome to the website of Dunholm Solid Fuel Services Ltd (referred to herein as “we,” “us,” or “our”), accessible at dundee.hotboxstoves.co.uk. Dunholm Solid Fuel Services Ltd is a franchise of Hot Box Stoves Limited and operates under their guidance and licensing. Dunholm Solid Fuel Services Ltd is a company registered in Scotland under Company No. SC802286.

By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

1. Relationship with Hot Box Stoves Limited

  • Dunholm Solid Fuel Services Ltd is an authorized franchisee of Hot Box Stoves Limited and operates in accordance with the standards, practices, and guidelines set by Hot Box Stoves Limited.
  • The products, services, and information provided on this website reflect the policies and quality standards of Hot Box Stoves Limited, but Dunholm Solid Fuel Services Ltd operates as an independently registered company under Company No. SC802286 in Scotland.

2. General Use of Website

  • Our website provides information about our products and services, which may include solid fuel stoves, fuel supplies, maintenance services, and related offerings.
  • You may use this website solely for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use of this website by any third party.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

3. Eligibility

  • By using this website, you represent that you are at least 18 years of age or, if under 18, have obtained consent from a parent or guardian.

4. Intellectual Property

  • All content, design elements, images, text, trademarks, and logos on this website are the intellectual property of Dunholm Solid Fuel Services Ltd, unless otherwise noted, and may include licensed materials from Hot Box Stoves Limited.
  • You are permitted to view, print, and download content from this website for personal, non-commercial use only. Any other use, including copying or reproducing content for commercial purposes, is prohibited without our express written consent and/or the consent of Hot Box Stoves Limited where applicable.

5. Product Information

  • We strive to provide accurate descriptions and images of our products and services. However, product specifications, availability, and pricing are subject to change without notice.
  • All products and services are provided subject to availability. We reserve the right to discontinue any product or service at any time.

6. Orders and Payments

  • When you place an order with us, you agree to provide accurate and complete information. We reserve the right to refuse any order at our sole discretion.
  • Payment for goods or services purchased through this website must be made through approved payment methods, and all charges must be paid in full before products are dispatched or services are rendered.
  • All prices shown on the website are in GBP (£) and may be subject to applicable taxes.

7. Limitation of Liability

  • We make no guarantees as to the accuracy, timeliness, or completeness of the information on our website.
  • Dunholm Solid Fuel Services Ltd, in association with Hot Box Stoves Limited, shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or any products or services purchased from us.
  • To the fullest extent permissible under applicable law, Dunholm Solid Fuel Services Ltd disclaims all warranties, express or implied, with respect to our website, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Returns and Refunds

  • Our returns and refund policy is available on our website. Please review this policy for information on the procedures and conditions for returning products.
  • We reserve the right to refuse refunds or returns that do not comply with our policy.

9. Third-Party Links

  • Our website may contain links to third-party websites or resources. These links are provided for your convenience only, and we have no control over the content or practices of these sites.
  • We accept no responsibility or liability for third-party websites or for any loss or damage that may arise from your use of them.

10. User Conduct

  • You agree not to engage in any conduct that could damage, disable, or impair our website or interfere with any other user’s access to or use of the website.
  • You also agree not to use this website to transmit or post any content that is unlawful, harmful, threatening, abusive, defamatory, vulgar, or otherwise objectionable.

11. Privacy and Data Protection

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
  • By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

12. Governing Law and Jurisdiction

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland.
  • Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Scotland.

13. Changes to Terms and Conditions

  • Dunholm Solid Fuel Services Ltd reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this website.
  • Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Dunholm Solid Fuel Services Ltd
Company No. SC802286
Franchise of Hot Box Stoves Limited
Dundee, Scotland
Email: scott@hotboxstoves.co.uk