Privacy Policy

Privacy Policy for Hot Box Stoves Dundee

At Hot Box Stoves Dundee, we understand the importance of protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect:

Personal Information: When you visit our website, contact us, or engage with our services, we may collect personal information such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us.

Usage Data: We may also collect information about how you access and use our website, including your IP address, browser type, operating system, referral URLs, pages viewed, and other browsing information.

How We Use Your Information:

We may use the information we collect for various purposes, including:

Providing Services: To provide you with the products and services you request, including wood burning stove installation, maintenance, and related services.

Communications: To communicate with you about your inquiries, appointments, orders, and other transactions. We may also send you promotional materials and other communications with your consent.

Improvement: To analyse how users interact with our website and services, and to improve our offerings, user experience, and customer service.

Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests, and to protect the rights, property, or safety of Hot Box Stoves Dundee, our customers, or others.

Information Sharing and Disclosure:

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, subject to appropriate confidentiality and security measures.

Legal Compliance: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale or transfer of assets, we may transfer your information to the successor organization.

Data Security:

We take reasonable measures to protect the confidentiality, integrity, and security of your information. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights:

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also opt-out of receiving promotional communications from us at any time.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at sales@hotboxstoves.co.uk.

Sharing Information with Affiliated Companies:

Hot Box Stoves Dundee may share your personal information with our affiliated companies within our corporate group for business purposes, including but not limited to providing services, customer support, and marketing activities. These affiliated companies will handle your information in accordance with this Privacy Policy.

Use of Instant Quote Data:

When you request an instant quote for our services, we may collect and process information such as your location, type of property, existing heating systems, and other relevant details to provide you with an accurate estimate. This information is used solely for the purpose of generating the quote and will not be used for any other purposes without your consent.

By submitting your information for an instant quote, you consent to the collection, processing, and use of your data for this purpose. We will not share this information with third parties except as necessary to provide you with the requested quote or as otherwise described in this Privacy Policy.

If you have any questions or concerns about the sharing of information between our group of companies or the use of instant quote data, please contact us at sales@hotboxstoves.co.uk.

By using our website or engaging with our services, you consent to the terms of this Privacy Policy, including the sharing of information between our group of companies and the use of instant quote data as described herein.