Dundee Wood Burners By Hot Box ® Client Page

Business & Franchise Information

Business Name: Dunholm Solid Fuel Services Limited
Trading As: Hot Box® Stoves Dundee
Company Registration Number: SC802286 (Registered in Scotland)
Franchisee: Authorised Franchisee of Hot Box®
Trademark Use: Hot Box® is a registered trademark used under licence
Franchise Status: Fully approved and supported under the national Hot Box ® network.

This client page supports customers who have commissioned Dundee wood burners through Hot Box® Stoves Dundee and need business, compliance and reference documentation.

Insurance & Certification

All works carried out by Hot Box® Stoves Dundee are fully covered by:

• Public Liability Insurance: Up to £2 million
• Installer Certification: HETAS Registered (Solid Fuel Competent Persons Scheme)
• Workmanship Warranty: 12-month installation workmanship guarantee

A HETAS Certificate of Compliance is issued upon completion of all qualifying installations and registered with Building Control as required. This applies to our Dundee wood burners projects and forms part of your home records, insurance and resale pack.

Terms & Conditions of Business

Clients must review our standard Terms & Conditions prior to accepting any quotation. These include:

• Scope of Work and Quotation Validity
• Payment Terms and Schedule
• Access Requirements and Site Readiness
• Warranty Limitations
• Cancellation and Refund Policy
• Post-Installation Aftercare

Copies of our full T&Cs are provided at the point of quotation and can also be requested by email at any time or accessed using the button below. These terms apply to all Dundee wood burners supply, installation and service work completed by Hot Box® Stoves Dundee.

Services Covered

We offer a full range of services for Dundee wood burners, supporting your project from survey to sign-off and long-term aftercare, including:

• Wood burning stove supply & installation
• Twin wall chimney systems
• Flexible flue liner systems
• Custom hearths and ventilation
• Stove servicing and annual maintenance
• Chimney sweeping and repairs
• Genuine spare parts and technical support

All components and stoves are sourced through our carefully curated supplier network, chosen for their proven durability, safety, and efficiency — ideal for customers investing in Dundee wood burners for reliable, controllable heat.

For the main service hub (including surveys, installations and aftercare), visit Wood Stove Services Scotland.

Contact Details

Hot Box® Stoves Dundee
c/o Dunholm Solid Fuel Services Ltd
Email: scott@hotboxstoves.co.uk  
Phone: +441382524508
Operating Hours: Monday–Friday, 8:30am–5:00pm
Emergency Contact: +441382524508

Thank you for choosing Hot Box ® Stoves Dundee — trusted experts in Dundee wood burners and solid fuel solutions.

Complaints Procedure 

Should you wish to make a complaint about the products or services provided to you by us, please use the button below which provides a form. 

Although complaints are rare, we strive to uphold excellent customer service standards when supplying, installing and servicing Dundee wood burners. Your feedback helps us maintain consistent workmanship and clear communication.